Native
Databases
Use operational data directly in workflows, without adding a custom API layer where a native database connection is available.
Microsoft SQL Server
PostgreSQL
MySQL
Oracle Database
Informix INTEGRATIONS
One process. Any channel.
Connect communication channels, business applications and AI in event-driven workflows that orchestrate every interaction from context to action and notification.
OMNICHANNEL INTERACTION
☎Voice / IVR✉SMS▣Email●Microsoft Teams◇WhatsApp / API…Other API channels
EBSYSTUDIO ORCHESTRATION
Events · Real-time data · Context · Decisions
◎Identify
◌Understand
◇Decide
⌁Route
✦Assist
✓Act
♢Notify
Event-driven workflows · Real-time context · Controlled execution
NOTIFICATIONS & COLLABORATION
●SMS✉Email▣Microsoft Teams⌁Webhooks
BUSINESS SYSTEMS
◎CRM▤ERP◌Helpdesk◫Databases</>Internal APIs…Other systems
AI & AUTOMATION
✦LLM / AI≋Speech◉AI Agents
Microsoft SQL ServerPostgreSQLMySQLOracle DatabaseInformix Native
LLM & Generative AI
Bring language models into decisions, classification, extraction, generation and AI-assisted interactions.
OpenAI
Anthropic
Azure OpenAI
Google Gemini
Ollama Native
AI Agents
Build reusable agents with model connections, knowledge, guardrails, contact memory and optional voice for live interactions.
KnowledgeGuardrailsContact MemoryOptional voice
Native
Speech AI
Add speech recognition, transcription and text-to-speech to communication and automation flows.
ElevenLabs
Deepgram
Google Cloud Speech
Azure Speech
Amazon Polly
Amazon Transcribe
Whisper (self-hosted) APIWebhook
APIs & Webhooks
Connect external applications through HTTP requests and event-driven webhooks, then use their responses inside workflows.
REST / HTTPGET · POST · PUT · PATCH · DELETEJSON · XML · FormInbound / outbound webhooks
NativeWebhook
Messaging & Notifications
Trigger SMS, email, Teams messages and webhook notifications as part of an orchestrated business process.
Twilio
Telcor
Soprano
Bizpack
SMTP Email
Microsoft TeamsGeneric Webhook Native
Identity & Directory
Connect enterprise identity and directory services for authentication, provisioning and user synchronization.
Microsoft Entra ID LDAPActive Directory NativeAPI
Helpdesk & Service
Connect service workflows with ticketing so interactions and operational events can create or update cases.
JitBit Helpdesk External helpdesk via API NativeAPIWebhook
Omnichannel Communications
Orchestrate interactions across native communication capabilities and external channels connected through APIs and webhooks.
Voice / IVRSMSEmailMicrosoft TeamsExternal channels via API
APIWebhook
Enterprise & Legacy Systems
Bring CRM, ERP, core banking, HR, security and internal applications into the same process through APIs, webhooks or databases.
CRMERPCore BankingHRSecurity systemsInternal applications
Build your own integration
Use API Collections, webhooks and database connectors to integrate EbsyStudio with existing applications, including internal and legacy systems.
⌕ Secure connections◇ Role-based access▤ Audit & traceability▥ Enterprise ready